Job Details

Manager, Vendor Relations


Date Opened: 01/14/2019

Job Type:

Job Number: 1900007K

Job Description

Who We Are:

HBC is a diversified global retailer focused on driving the performance of high quality stores and their all-channel offerings, growing through acquisitions, and unlocking the value of real estate holdings. Founded in 1670, HBC is the oldest company in North America. HBC?s portfolio today includes formats ranging from luxury to premium department stores to off price fashion shopping destinations, with more than 480 stores and over 40,000 employees around the world.

HBC?s leading banners across North America and Europe include Hudson?s Bay, Lord + Taylor, Saks Fifth Avenue, Saks OFF 5TH.

HBC has significant investments in real estate joint ventures. It has partnered with Simon Property Group Inc. in the HBS Global Properties Joint Venture, which owns properties in the United States and Germany. In Canada, it has partnered with RioCan Real Estate Investment Trust in the RioCan-HBC Joint Venture.

The HBC India corporate teams focus on Finance & Accounting, Technology, Merchandising, and Shared Service operations.  HBC?s entrance into this market has expanded the company?s global footprint and further established HBC as a truly global retailer.

The teams in the India office play an integral role in supporting HBC?s strategic plan. Bengaluru?s workforce has deep experience in a variety of areas, including finance and accounting, technology, as well as other shared services and will support HBC?s operations on an ongoing basis. 

You can learn more and view available positions in Bengaluru, by visiting

What This Position Is All About:

The HBC India Vendor Relations / Help Desk team manages the resolution of Accounts Payable related queries received through email / phone from vendors and internal partners such as merchants, the Finance Shared Services team in North America and other business groups. The position provides overall operational leadership and direction to team leaders that oversee a team of associates involved in day-to-day resolution of queries, besides providing insights about business performance, proactively addressing situations, strengthening rapport with business partners, nurturing & retaining talent and a sustained approach towards improvement. The position will report to Director ? Procure To Pay.

Who You Are:
  • Strong written and verbal communication to handle customers and suppliers,
  • primarily from North America
  • Capable of working with minimal direction and proactively resolving potential problems
  • Lead the charge and propel the team through constant change and improvement
  • You also have:
  • 10-14 years of overall experience with minimum 4 years as a people leader
  • Proven expertise in leading teams handling customer queries (email / phone) ? Accounts Payable related query handling preferred
  • Prior experience in handling a team of 20+ associates who come from varied experiences
  • Prior exposure to leading team leaders (1+ year)
  • Possess strong Accounts Payable related analytical and problem-solving skills
  • Ability to handle escalated issues in a composed, yet solution-oriented manner
  • Experience in people management hygiene routines such as performance management, career development, leader development
  • Role is expected to work a ?North American? shift pattern, approx. 5:00 P.M. ? 2:00 A.M. IST

As the Manager - Vendor Relations / Help Desk, you should have:

  • Exposure to tools like Mainframe, Oracle, Zen Desk (query management application)
  • Knowledge of reporting tools
  • Experience with leading teams in retail
  • Experience with both BPO and GIC environments

How Often You May Travel:

  • NA

Your Life and Career at HBC:

  • Be part of a world-class team; work with an adventurous spirit; think and act like an owner-operator!
  • Exposure to rewarding career advancement opportunities, from IT to Human Resources, Merchandising to Finance.
  • A culture that promotes a healthy, fulfilling work/life balance

Job Qualifications

Thank you for your interest with HBC. We look forward to reviewing your application.


HBC provides equal employment opportunities (EEO) to all employees and applicants for employment.