What This Position Is All About:
Reporting to the HRIS Manager and working closely with the HR technology team, the HRIS Support Analyst plays a pivotal role in supporting the HR Teams in using our HRIS systems correctly and assists them in resolving any problems they may have. With a passion for helping others the candidate must be an effective communicator with excellent system skills and the ability to hone in on a problem to resolve it quickly.

 Who You Are: 
?    A logical thinker who can follow system processes and identify the problem area
?    Highly focused and solution oriented
?    Can multi-task and have good time management skills
?    Adaptable and flexible and able to work independently with little to no assistance

 You also have:
?    2 to 4 years of overall HRIS or IT Support experience with a proven track record of assisting resolution to regular problems
?    Solid understanding of organizational management and ability to relate employee moves and changes to corresponding positions within the org structure.
?    Strong attention to detail
?    Excellent communication, collaboration and time management skills
?    Experience with Oracle Fusion (nice to have)
?    Minimum of 3+ years progressive HR experience (nice to have)
?    Functional contributor to system enhancements and changes (nice to have)
 
As a Support Analyst, you will:
?    Manage Support tickets for Oracle Fusion, the Learning Management system and the HR Ticketing system (preferably Cherwell) to support the HR Service Group Team.
?    Complete basic support requests in Oracle Fusion while learning how to complete more complicated ones with support from the HRIS Team
?    Complete basic support for the Learning Management System and hand off any complex queries to the Learning team
?    Log IT tickets in ITSM for the Vendor team to resolve issues in the HR Ticketing system and coordinate until closed
?    Support the HRIS Manager on any functional enhancement requests in (modules include Employee Central, Onboarding, Compensation, Management, and Taleo Integration)
?    Support activities identified in the HRIS Roadmap and governance strategy in partnership with IT, Security and business stakeholders
?    Maintain system processes and requirements within configuration workbooks
?    Build basic reports in Oracle Fusion, to pull data to resolve problems
?    Review and assist with updating HRIS with HDL files loads, such as salary changes, checklist allocation, etc.
?    Participate in internal data governance audit reviews; identify and share requested improvements and ensure system users follow best practice approach
?    Assist with internal and external audit requests
?    Has a high degree of understanding and adherence of the confidentiality of information
?    Maturity to be able to organise themselves to complete critical tasks first and rank less critical tasks correctly
 

JOB QUALIFICATIONS
?    Diploma or degree in IT or HR.
?    Advanced Excel, SQL and a basic understanding of database systems.
?    Any Oracle certification would be an added advantage.