What This Position Is All About:
Reporting to the HRIS Manager and working closely with the HR technology team, the HRIS Support Analyst plays a pivotal role in supporting the HR Teams in using our HRIS systems correctly and assists them in resolving any problems they may have. With a passion for helping others the candidate must be an effective communicator with excellent system skills and the ability to hone in on a problem to resolve it quickly.
Who You Are:
? A logical thinker who can follow system processes and identify the problem area
? Highly focused and solution oriented
? Can multi-task and have good time management skills
? Adaptable and flexible and able to work independently with little to no assistance
You also have:
? 2 to 4 years of overall HRIS or IT Support experience with a proven track record of assisting resolution to regular problems
? Solid understanding of organizational management and ability to relate employee moves and changes to corresponding positions within the org structure.
? Strong attention to detail
? Excellent communication, collaboration and time management skills
? Experience with Oracle Fusion (nice to have)
? Minimum of 3+ years progressive HR experience (nice to have)
? Functional contributor to system enhancements and changes (nice to have)
As a Support Analyst, you will:
? Manage Support tickets for Oracle Fusion, the Learning Management system and the HR Ticketing system (preferably Cherwell) to support the HR Service Group Team.
? Complete basic support requests in Oracle Fusion while learning how to complete more complicated ones with support from the HRIS Team
? Complete basic support for the Learning Management System and hand off any complex queries to the Learning team
? Log IT tickets in ITSM for the Vendor team to resolve issues in the HR Ticketing system and coordinate until closed
? Support the HRIS Manager on any functional enhancement requests in (modules include Employee Central, Onboarding, Compensation, Management, and Taleo Integration)
? Support activities identified in the HRIS Roadmap and governance strategy in partnership with IT, Security and business stakeholders
? Maintain system processes and requirements within configuration workbooks
? Build basic reports in Oracle Fusion, to pull data to resolve problems
? Review and assist with updating HRIS with HDL files loads, such as salary changes, checklist allocation, etc.
? Participate in internal data governance audit reviews; identify and share requested improvements and ensure system users follow best practice approach
? Assist with internal and external audit requests
? Has a high degree of understanding and adherence of the confidentiality of information
? Maturity to be able to organise themselves to complete critical tasks first and rank less critical tasks correctly
? Diploma or degree in IT or HR.
? Advanced Excel, SQL and a basic understanding of database systems.
? Any Oracle certification would be an added advantage.