What This Position Is All About:
Digital Item Lifecycle teams add thousands of new items onto the websites each week. The Associate for Item Setup is responsible for ensuring a superior customer shopping experience as a result of executing the online merchandising and product information strategy for multiple categories of business. The objectives will be met by ensuring category merchandising is reflective of the site merchandising strategy for assigned areas of business. The position will also be accountable for ensuring timely and accurate setup and production of all products and assortments.
Who You Are:
- Generates a variety of approaches to problem solving including and new and novel ideas
- Comfortable with change and challenging convention.
- Inspires others with their vision and sense of purpose
- Build Morale and spirit of the team, Shares wins and success.
You Also have:
- Ownership over designated categories of business with the goal of achieving all accuracy targets, maintaining/decreasing the NOS inventory and ensuring compliance with Go Live dates and Time to site SLAs for the respective areas.
- Ownership of product categorization to ensure all products are placed in all relevant categories on site to optimize selling
- Serve as the liaison between buyers, E-com team members, digital lifecycle teams, and studio teams on Item setup –related issues
- Responsible for Item setup, categorization and brand merchandising for multiple areas of business. Properly set up all new items, define where items should be assorted in appropriate web folders for optimal exposure, and ensure items publish on time. Responsible for delaying items that are not validated. Responsible for the resolution process for quality center defects as well as items not on site in the Warehouse. Identify process and/or system inefficiencies on a regular basis. Send items for select vendor approval
- Daily sign-off on web site publication; Ensuring a thorough quality assurance of designated categories of responsibility and any featured products
- Analyzing customer feedback and actioning as needed – leveraging the Voice of the Customer and NPS feedback
- Develop training materials and product guides as needed including thoroughly documenting all processes and procedures
- Partner with Site Operations on process efficiencies for optimal and improved refinement automation
As the Senior Analyst, you will:
- Bachelor’s degree with 3-5 years of item Setup experience.
- Understanding of retail ecommerce landscape
- Strong communication, interpersonal, analytical and problem-solving skills
- Excellent writing, speaking, and presentation skills
- Minimum of 1 year experience in e-commerce, retail site merchandising preferre
How Often You May Travel:
Your Life and Career at HBC:
- Be part of a world-class team; work with an adventurous spirit; think and act like an owner-operator!
- Exposure to rewarding career advancement opportunities from IT to Human Resources to Merchandising to Finance.
- A culture that promotes a healthy, fulfilling work/life balance
Thank you for your interest with HBC. We look forward to reviewing your application.
HBC provides equal employment opportunities (EEO) to all employees and applicants for employment.