Job Details

Analyst, Technology Operations


Date Opened: 10/07/2021

Job Type:

Job Number: 210005YZ

Job Description


What This Position is All About:

As an Operations Analyst, you will work with other members of our Operations & Internal Tooling teams to monitor and maintain production systems to ensure that our customers have the best possible experience in the luxury e-commerce world. Your focus will be on evaluating runtime systems, responding to incidents, and participating in the design and implementation of automated systems to improve the quality and stability of our development, staging, and production systems. You will work directly with development, quality assurance and operations, and product management team members to gather requirements, analyze the technical landscape, and deliver solutions. If you are passionate about solving problems in complex distributed systems, and eager to get hands-on with automation, democratizing access to operational information, and enabling ownership over scalable services, then we look forward to talking with you about the opportunities at Saks.



As An Operations Analyst, you will:

  • Work with teams around the world to provide 24/7 live coverage for all components of the Saks web platform
  • Monitor services, respond to incoming noti?cations and queries from other Saks teams, and triage potential issues
  • Work with SRE team members to manage Cloud provider infrastructure, system deployments and product release operations
  • Collaborate with product management, software engineering, and QA teams to ensure best practices and maintain high standards for: availability, performance, data security, data privacy, and customer experience
  • Drive product excellence through end-to-end automation of maintenance and upgrade processes, code-driven de?nition of all systems improvements, and root-cause analysis of incidents and outages.
  • Provide ier 2 on-call responsibilities driven by modern alerting tools, such as PagerDuty and NewRelic
  • Participate in the de?nition and re?nement of effective software delivery processes such as CI / CD, TDD, development lifecycle, and architecture
  • Research emerging technologies for application in the Saks consumer experience


You Also Have 

In order to succeed in this role, you should be highly enthusiastic about technology, yet respectful and pragmatic about when and why to use speci?c solutions. You should be passionate about providing the best possible service to your colleagues in product development, customer support, marketing, ?nance, merchandising, and logistics. You should be an effective communicator and a great collaborator, willing to work with a diverse group of people both within and without the product development organization.


  • 2+ years in systems monitoring, incident response, and issue triage
  • Experience with cloud platforms such as AWS, GCP or Azure
  • Working knowledge of IP networking, Internet protocols (HTTP, HTTPS), load balancers and high availability architecture
  • Awareness of and desire to learn software best practices
  • Experience building scripts, tooling, and automation using modern programming languages such as Python, Ruby, Go or similar object-oriented language
  • Experience with implementing and using monitoring, alerting, and observability tools such as Datadog, Amazon CloudWatch, and PagerDuty in measuring and optimizing around the Four Golden Signals


  • In addition, experience in the following areas is desirable:
  • Developing Infrastructure as Code using tools such as Terraform or Cloud Formation
  • Building and maintaining CI/CD pipelines using tools such as Jenkins, GoCD or CircleCI
  • Experience in the retail or fashion industries


Your Life and Career at Saks:

  • Be part of a world-class team; work with an adventurous spirit; think and act like an owner- operator!
  • Exposure to rewarding career advancement opportunities from IT to Human Resources,
  • Merchandising to Finance.
  • A culture that promotes a healthy, fulfilling work/life balance



Job Qualifications

Thank you for your interest in Saks. We look forward to reviewing your application.


Saks provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Saks complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.


Saks welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used