Job Details

Associate - BankCard


Date Opened: 10/06/2021

Job Type:

Job Number: 2100063N

Job Description

Major Responsibilities 

  • Process involves handling customer disputes/Inquiries relating to card transactions for third party credit cards.
  • Handling customer disputes and inquiries
  • Ensure adherence to Sales Audit / Bankcard policies, internal controls and audit requirements, and service standards at all times
  • Analyze and research all discrepancies/exceptions in the process
  • Collaborate with the global team to manage processing backlogs and expedite as required to resolve issues impacting bankcard processing
  • Ensure timely and accurate reporting on chargebacks and related costs
  • Respond to store inquiries (chargebacks, disputes), including resolving any escalated issues
  • Ensure completion of accurate and complete accounting activity for the bankcards at banners
  • Protect the assets of the company by ensuring that all policies/procedures/regulations pertaining to the administration and processing of bankcard

Personal Characteristics

 The successful candidate must be a proactive self-starter with a dynamic and resilient nature able to work and lead in a fast-paced environment. He/she will possess excellent communication and interpersonal skills in order to engage with stakeholders across the business and provide critical input to business teams. This individual will have a demonstrated ability to manage multiple priorities simultaneously with strict adherence to deadlines.


Professional Qualifications

  • Financial aptitude with minimum 1-3 years of work experience in Corporate Finance with MNCs/GICs, with preference to Retail industry
  • Experience in Oracle ERP (Oracle Fusion Preferred) and back card processing systems (TD, Amex, Chase, Paypal etc.)
  • Strong proficiency in Microsoft Office suite (Excel, Word, PowerPoint)
  • Demonstrated expertise in design and implementation of financial processes and technology
  • Working experience in Card processing including involvement with the following: chargeback processing & analytics, card processing administration
  • Prior experience in all Accounts Payable functions
  • Basic knowledge in banking principles and Cards related business, revenue generation areas, etc is preferred

Educational Credentials

Bachelor’s Degree in Finance (Full-time)


Job Qualifications

Thank you for your interest with HBC. We look forward to reviewing your application.


HBC provides equal employment opportunities (EEO) to all employees and applicants for employment.