Job Details

Analyst, HRIS Support


Date Opened: 10/26/2021

Job Type:

Job Number: 210006KJ

Job Description

What This Position Is All About:

Reporting to the HRIS Manager and working closely with the HR technology team, the HRIS Support Analyst plays a pivotal role in supporting the HR Teams in using our HRIS systems correctly and assists them in resolving any problems they may have. With a passion for helping others the candidate must be an effective communicator with excellent system skills and the ability to hone in on a problem to resolve it quickly.

 Who You Are:

  • A logical thinker who can follow system processes and identify the problem area
  • Highly focused and solution oriented
  • Can multi-task and have good time management skills
  • Adaptable and flexible and able to work independently with little to no assistance

 You also have:

  • 1 to 2 years of overall HRIS or IT Support experience with a proven track record of assisting resolution to regular problems
  • Solid understanding of organizational management and ability to relate employee moves and changes to corresponding positions within the org structure.
  • Strong attention to detail
  • Excellent communication, collaboration and time management skills
  • Experience with Oracle Products (nice to have)

 As a Support Analyst, you will:

  • Manage Support tickets for Oracle Fusion, the Learning Management system and the HR Ticketing system (preferably Cherwell) to support the HR Service Group Team.
  • Complete basic support requests in Oracle Fusion while learning how to complete more complicated ones with support from the HRIS Team
  • Complete basic support for the Learning Management System and hand off any complex queries to the Learning team
  • Complete basic support for the Recruitment System and hand off complex queries to the HRIS team.
  • Log IT tickets in ITSM for the Vendor team to resolve issues in the HR Ticketing system and coordinate until closed
  • Support activities identified in the HRIS Roadmap and governance strategy in partnership with IT, Security and business stakeholders
  • Maintain system processes and requirements within configuration workbooks
  • Assist with internal and external audit requests
  • Has a high degree of understanding and adherence of the confidentiality of information
  • Maturity to be able to organise themselves to complete critical tasks first and rank less critical tasks correctly


  • Diploma or degree in IT or HR.
  • Advanced Excel, SQL and a basic understanding of database systems.
  • Any Oracle certification would be an added advantage.

Job Qualifications

Thank you for your interest with HBC. We look forward to reviewing your application.
HBC provides equal employment opportunities (EEO) to all employees and applicants for employment.