Job Details

Trainee, BankCard


Date Opened: 11/24/2021

Job Type:

Job Number: 210007B8

Job Description

Major Responsibilities

  • Process involves handling customer disputes/Inquiries relating to card transactions for third party credit cards and in-house cards
  • Respond to store inquiries (chargebacks, disputes), including resolving any escalated issues
  • Performs proper review and investigates disputed card transactions by collecting sufficient information to explore every opportunity to identify recovery opportunities in order to mitigate/unwarranted losses.
  • With little supervision and direction, analyzes disputed transactions to determine the appropriate response and backup documentation requirements to defend disputes.
  • Ensure completion of accurate and complete accounting activity for the bankcards at banners Protect the assets of the company by ensuring that all policies/procedures/regulations pertaining to the administration and processing of bankcard
  • Ensure adherence to Bankcard policies, internal controls and audit requirements, and service standards at all times Analyze and research all discrepancies/exceptions in the process

Personal Characteristics

The successful candidate must be a proactive self-starter with a dynamic and resilient nature able to work and lead in a fast-paced environment. He/she will possess excellent communication and interpersonal skills in order to engage with stakeholders across the business and provide critical input to business teams. This individual will have a demonstrated ability to manage multiple priorities simultaneously with strict adherence to deadlines.

Professional Qualifications

  • Bachelor’s Degree in Finance (Full-time)
  • Strong verbal & written communication skills
  • Ability to work well independently/strong/initiative/problem solving skills
  • Strong figure aptitude, detail oriented and high accuracy levels
  • Ability to prioritize workload, manage time independently and meet daily processing deadlines
  • Accounting skills & Basic Finance knowledge
  • with the following: chargeback processing & analytics, card processing administration
  • Basic knowledge in banking principles and Cards related business, revenue generation areas, etc. is preferred Educational Credentials
  • Strong proficiency in Microsoft office suite (Excel, Word, PowerPoint)
  • Good organizational & Excellent communication skills

Personal Competencies

  • Customer Service - Manages communications with external parties and phone communications with internal stakeholders.
  • Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently. Work with a sense of urgency and be detail oriented, organized, and efficient. Individual must be able to work independently with minimal supervision. Must be comfortable with high volume and conflicting priorities.
  • Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Participates in meetings. Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
  • Critical Thinking - Show a desire to solve problems and willingness to develop solutions. Must be willing to ask questions and develop a strong understanding of the business.

Educational Credentials

B.Com or BBM (Finance or Accounting specialization Mandatory - Fulltime)


Job Qualifications

Thank you for your interest with HBC. We look forward to reviewing your application.


HBC provides equal employment opportunities (EEO) to all employees and applicants for employment.