What This Position Is All About:
The Vendor Relations team supports the management of resolving Accounts Payable related queries received through email / phone from vendors and internal partners such as merchants, the Finance Shared Services team in North America and other business groups. The position provides leadership and direction to a team of associates involved in day-to-day resolution of queries, besides providing insights about team and business performance, proactively addressing situations, creating a good rapport with business partners and a positive approach towards constant improvement. The position will report to the Team Leader – Vendor Relations.
Who You Are:
- Very good written and verbal communication to handle customers and suppliers from North America
- Strong expertise in handling customer queries (email / phone) – Accounts Payable related query handling preferred
- To manage business and supplier queries, providing advice, support and feedback clarification on process and agree new ways of working
- Ability to handle escalated issues in a composed, yet result-oriented manner
As the Associate, Vendor Relations, you will:
- Work with various business partners via meetings/VCR to resolve issues, provide clarification on process and agree new ways of working
- Intensive problem solving role, queries to be worked to conclusion; a high degree of judgment and decision making to ensure payment and charging accurately
- Ensuring accurate & timely accounting postings and timely reconciliation in order to protect company profit
Thank you for your interest with HBC. We look forward to reviewing your application
HBC provides equal employment opportunities (EEO) to all employees and applicants for employment.