Job Details

Support Analyst, Payments


Date Opened: 06/17/2022

Job Type:

Job Number: 220002GP

Job Description

Sr Analyst Windows Payment Support provides support for retail store POS & online transactions, RFID scanning applications, monitoring alerts and notification for our Saks stores retail transactions. This position is responsible to ensure supporting applications & Jobs required for our stores transactions are fully operational or processing as expected and requires strong Windows O/S & SQL technical knowledge.  The analyst will be required to respond to, resolve and document issues as they come in a timely manner.

You will be required to triage problems and escalate as needed to the development teams and work closely to come to resolution. The support analyst will require excellent Analytical & problem solving skills, be able to understand payment system solution architecture and be able adapt quickly to new and different problems day to day.

Who You Are:
? You have a logical approach and process to problem solving
? You are a self-starter, can work independently and thrive in collaborative teams
? You are proactive in driving  issues to closure and collaborate with peers to resolve
? You are able to think outside the box for problems of all varieties and provide plan for automations
? You possess strong communication skills to convey problems to your team and colleagues
? Your thrive in a busy, high-pace environment and can easily maintain your composure under pressure
? Understand how problems affect other areas of the company outside of the IT space
? You are able to create thorough technical documentation to leveraged by development and support teams
? You strive for excellence and lead with a business focus mindset
? You are a quick learner with the ability to learn new technologies

You Also Have:
? Bachelor’s Degree with 3+ years of experience in Information Technology developing and supporting large scale distributed applications
? Retail experience is required with a knowledge of Point of Sale & online payment transactions and retail operations
? Strong command of Windows O/S, batch scripting, and SQL
? Experience in Payment authorization system with knowledge of Payment Process , Servers and jobs monitoring tools
? Must have experience in Online, Retail Store transactions & Production support L2/L3.
? Excellent written and verbal communication skills

Windows 2016/ 2019 & Windows Server Batch scripting
Powershell scripting
.Net , C#
Windows BAT/CMD Script
POS & Retail , Online Payments

Languages and Tools are a Plus:
ASP.NET, Pathfinder, Nagios, AZURE, RTS, Solarwinds

As the Senior Analyst –Windows Payment Support, You Will:
? Responsible for the 24/7 support of Payment applications in the Retail Store Systems and online transactions.
? Experience in monitoring payment transactions/Dashboards and acting to alerts & notifications.
? Responsible in finding the root cause for failed transactions.
? Participating  on a rotating on-call schedule for off-hour/weekend support
? Work with your team on creating technical support documentation used to manage and maintain the software
? Collaborate with the development teams to architect new solutions that your teams will eventually support
? Responsible for problem management and analysis to drive resolution to high volume recurring incidents to reduce overall incident volume

How Often You May Travel:
? NA
Your Life and Career at HBC:
? Be part of a world-class team; work with an adventurous spirit; think and act like an owner-operator!
? Exposure to rewarding career advancement opportunities, from retail to supply chain, to digital or corporate
? A culture that promotes a healthy, fulfilling work/life balance
? Benefits package for all eligible full-time employees (including medical, vision and dental).
? An amazing employee discount

Job Qualifications

"We believe that our differences not only make us stronger, but also guide our evolution and future growth. All associates are expected to create an inclusive environment free from harassment, discrimination, and bullying.Together, we celebrate, advocate for, and learn from our colleagues, customers and communities to create the best environment to shop and work for all."