Job Details

Trainee, Risk Management


Date Opened: 05/25/2022

Job Type:

Job Number: 220002WB

Job Description

Who we are:

As North America’s oldest startup and Canada’s purpose-driven digital marketplace, The Bay is on a high-growth mission to rewrite the rules of retail to help Canadians live a colorful life. If you believe in the power of our iconic brand and thrive on problem-solving at scale, we want you to join our team.

At The Bay, smart, high-performing team members will challenge you to learn and grow every day. We value ambitious work and great ideas grounded in data and insights. We're looking for talented people who love a fast-paced environment, embrace change, and are looking to make an impact with groundbreaking ideas.

We are building a digital-first company and brand for a diverse world and we need an inclusive team to reach our potential. We strongly encourage applications from everyone to come and join a winning team that supports diverse thinking and demonstrates innovation, energy, creativity, and vision every day.

You can learn more and view available positions in Bengaluru, by visiting

What This Position Is All About:

Digital Risk Management is responsible for fraud detection for the banners of HBC

Who You Are:

  • Graduation in any stream
  • Good communication and written skills
  • Detailed orientated, analytical, and problem-solving skills.
  • Interest to explore and learn new things and attention to detail 
  • Ability to work independently, multi-task and complete projects on time
  • Self-motivated, flexible, adaptable and proven ability to work within a team environment
  • Exposure to the Retail industry is highly desirable

As a Trainee – Risk Management, you will:


  • Audit orders using fraud solution tools, payment systems, and other appropriate data sources.
  • Provide daily phone cover to support customer follow-up requests.
  • Deliver on the SLAs defined – including Productivity, Quality
  • Interact with customers to validate the information and confirm or cancel orders.
  • Resolve customer issues within the scope of existing service level agreements.
  • Ensure confidentiality of all information collected during the investigation.


  • Build and maintain effective working relationships across the team and departments as necessary.
  • Reporting on fraud, chargeback trends, or other functional requirements
  • Interpret policy, identify gaps, and recommend changes to improve processes

Your Life and Career at HBC:

  • Be part of a world-class team; work with an adventurous spirit; think and act like an owner-operator!
  • Exposure to rewarding career advancement opportunities from IT to Human Resources, Merchandising to Finance. 
  • A culture that promotes a healthy, fulfilling work/life balance


Job Qualifications


Thank you for your interest with HBC. We look forward to reviewing your application.  

HBC provides equal employment opportunities (EEO) to all employees and applicants for employment.