Job Details

Analyst, Digital Item Setup

Location: BANGALORE,  KARNATAKA

Date Opened: 07/21/2022

Job Type:

Job Number: 2200039W

Job Description

Who we are:

As North America’s oldest startup and Canada’s purpose-driven digital marketplace, The Bay is on a high-growth mission to rewrite the rules of retail to help Canadians live a colorful life. If you believe in the power of our iconic brand and thrive on problem-solving at scale, we want you to join our team.

At The Bay, smart, high-performing team members will challenge you to learn and grow every day. We value ambitious work and great ideas grounded in data and insights. We're looking for talented people who love a fast-paced environment, embrace change, and are looking to make an impact with groundbreaking ideas.

We are building a digital-first company and brand for a diverse world and we need an inclusive team to reach our potential. We strongly encourage applications from everyone to come and join a winning team that supports diverse thinking and demonstrates innovation, energy, creativity, and vision every day.

You can learn more and view available positions in Bengaluru, by visiting https://www.hbcindiacareers.com/.

What This Position Is All About:

Digital Item Lifecycle teams add thousands of new items onto the websites each week. The Associate for Item Setup is responsible for ensuring a superior customer shopping experience as a result of executing the online merchandising and product information strategy for multiple categories of business. The objectives will be met by ensuring category merchandising is reflective of the site merchandising strategy for assigned areas of business. The position will also be accountable for ensuring timely and accurate setup and production of all products and assortments.

Who You Are:

 

  • Ownership over designated categories of business with the goal of achieving all accuracy targets, maintaining/decreasing the NOS inventory and ensuring compliance with Go Live dates and Time to site SLAs for the respective areas. 
  • Ownership of product categorization to ensure all products are placed in all relevant categories on site to optimize selling
  • Serve as the liaison between buyers, E-com team members, digital lifecycle teams, and studio teams on Item setup –related issues
  • Responsible for Item setup, categorization and brand merchandising for multiple areas of business.  Properly set up all new items, define where items should be assorted in appropriate web folders for optimal exposure, and ensure items publish on time.  Responsible for delaying items that are not validated. Responsible for the resolution process for quality center defects as well as items not on site in the Warehouse. Identify process and/or system inefficiencies on a regular basis.  Send items for select vendor approval
  • Daily sign-off on web site publication; Ensuring a thorough quality assurance of designated categories of responsibility and any featured products
  • Analyzing customer feedback and actioning as needed – leveraging the Voice of the Customer and NPS feedback
  • Develop training materials and product guides as needed including thoroughly documenting all processes and procedures
  • Partner with Site Operations on process efficiencies for optimal and improved refinement automation

As the Analyst, Digital Operations, you will:

  • Bachelor’s degree with 2-3 years of item Setup experience. 
  • Understanding of retail ecommerce landscape
  • Strong communication, interpersonal, analytical and problem-solving skills
  • Excellent writing, speaking, and presentation skills
  • Minimum of 1 year experience in e-commerce, retail site merchandising preferred

How Often You May Travel: 

 NA

Job Qualifications

 

Thank you for your interest with HBC. We look forward to reviewing your application.  

HBC provides equal employment opportunities (EEO) to all employees and applicants for employment.