Job Details

Analyst, ICC Supply Chain


Date Opened: 06/24/2022

Job Type:

Job Number: 220003CG

Job Description

Who we are:

As North America’s oldest startup and Canada’s purpose-driven digital marketplace, The Bay is on a high-growth mission to rewrite the rules of retail to help Canadians live a colorful life. If you believe in the power of our iconic brand and thrive on problem-solving at scale, we want you to join our team.

At The Bay, smart, high-performing team members will challenge you to learn and grow every day. We value ambitious work and great ideas grounded in data and insights. We're looking for talented people who love a fast-paced environment, embrace change, and are looking to make an impact with groundbreaking ideas.

We are building a digital-first company and brand for a diverse world and we need an inclusive team to reach our potential. We strongly encourage applications from everyone to come and join a winning team that supports diverse thinking and demonstrates innovation, energy, creativity, and vision every day.

You can learn more and view available positions in Bengaluru, by visiting

Role Summary

The ICC analyst is a full time role which will ensure all product is delivered to distribution centres across Canada on time and contains accurate information within the appointment scheduling system (IMS). The ICC analyst will work with new vendors to ensure proper understanding of appointment booking requirements, as well as research and clear issues with vendors, merchants and logistics so that merchandise flows through the network without delay. Tight deadlines must be meet to ensure all appointments are booked within agreed service level agreements (SLAs).


  • Manage all Inbound Appointment Alerts within IMS and resolve shipment issues quickly to avoid delays
  • Process all Major Home Fashion (furniture/appliances) shipments to ensure customer orders are delivered on-time
  • Process and schedule all Non-ASN deliveries
  • Partner with HBC’s freight forwarder and offshore vendors to ensure all containers arriving have accurate ASN information for both our Eastern and Western DC. Create all appointments for Air Freight
  • Direct communication with Vendors and Buyers to resolve issues impacting shipping and processing of merchandise
  • Provide daily statistics on all incoming appointments booked to facilitate accurate scheduling in the Distribution Centres. 
  • Set-up and maintenance of Dock Schedules for all DC’s in Canada.
  • Utilize multiple systems to research purchase orders and apply penalties to vendors.
  • Partner with Distribution Centre on all Cross Docks to ensure accurate delivery on all goods shipping from our Western DC in Vancouver to our Eastern DC in Toronto.

Professional Requirements

  • 2-3+ years in analytical/systems role in a logistics, transportation, distribution or related setting
  • Strong analytical and technical skills
  • Knowledge of distributon centre functions and supply chain flow
  • Strong written and oral communication
  • Technical System Skills are an asset in the following: Excel, Word, Access, WMOS Manhattan


Job Qualifications

Thank you for your interest with HBC. We look forward to reviewing your application

HBC provides equal employment opportunities (EEO) to all employees and applicants for employment.