Job Details

Lead , CPOS Store systems


Date Opened: 06/24/2022

Job Type:

Job Number: 220003EC

Job Description

Lead, Store Systems

What This Position Is All About:

Lead Payments Windows Support Position - Store Systems provides support for retail store applications, hardware and peripherals in our Saks stores. This position is responsible to ensure all applications required for our stores to function are fully operational to sustain store operations and requires strong Windows O/S technical knowledge.  The analyst will be required to respond to, resolve and document issues as they come in a timely manner. 

You will be required to triage problems and escalate as needed to the development teams and work closely to come to resolution. The support analyst will require excellent problem solving skills, be able to understand IT system solution architecture and be able adapt quickly to new and different problems day to day. 

Who You Are:

  • You have a logical approach and process to problem solving
  • You are a self-starter, can work independently and thrive in collaborative teams
  • You are proactive in driving  issues to closure and collaborate with peers to resolve 
  • You are able to think outside the box for problems of all varieties
  • You possess strong communication skills to convey problems to your team and colleagues
  • Your thrive in a busy, high-pace environment and can easily maintain your composure under pressure 
  • Understand how problems affect other areas of the company outside of the IT space
  • You are able to create thorough technical documentation to leveraged by development and support teams
  • You strive for excellence and lead with a business focus mindset
  • You are a quick learner with the ability to learn new technologies

You Also Have:

  • Bachelor’s Degree with 7+ years of experience in Information Technology developing and supporting large scale distributed applications
  • Experience with leading and inspiring technical support teams
  • Retail experience is required with a working knowledge of Point of Sale applications and store operations
  • Strong command of Windows O/S, batch scripting, and SQL
  • Experience with payment authorization systems and hardware 
  • Excellent written and verbal communication skills

Languages and Tools are a Plus:

ASP.NET, REST WebService, Json & XML, Azure Git, Git Hub

As the Support Lead, Stores You Will:

  • Responsible for the 24/7 support of applications in the Retail Store Systems Area and will participating  on a rotating on-call schedule for off-hour/weekend support
  • Work with your team on creating technical support documentation used to manage and maintain the software
  • Collaborate with the development teams to architect new solutions that your teams will eventually support
  • Responsible for problem management and analysis to drive resolution to high volume recurring incidents to reduce overall incident volume
  • Resolve end user inquiries in a timely manner and collaborate with HBC technology

Role Description:

  • Experience in Payments system with knowledge of Payment Process & Servers.
  • Experience in monitoring payment transactions/Dashboards and acting to alerts & notifications.
  • Experience in finding the root cause for failed transactions.
  • Support and resolution of issues. Looking into incidents or tickets.
  • Ability to work as a team and individually for troubleshooting / investigating critical problems and leading meetings.
  • Ability to coordinate with the development team for issue resolution
  • Good knowledge of .NET. SQL database knowledge is mandatory.
  • Must have experience in Retail / Store System and production support L2/L3.
  • Ready to work in shifts (First general and second)
  • Good communication skills.
  • Knowledge in Pathfinder/Nagios/AZURE/RTS/Solarwinds will be added an Advantage

Your Life and Career at Saks

  • Be a part of a world-class team; work with an adventurous spirit; think and act like an owner- operator!
  • Exposure to rewarding career advancement opportunities, from retail to supply chain, to digital or corporate.
  • A culture that promotes a healthy, fulfilling work/life balance






Job Qualifications

Thank you for your interest with HBC. We look forward to reviewing your application.