Job Details

Trainee, Store Risk Management


Date Opened: 07/27/2022

Job Type:

Job Number: 220003KM

Job Description

What This Position is All About

The Trainee – Digital Risk Management is responsible for fraud detection team for banners of HBC.

Who You Are:
  • Comfortable with change and challenging convention
  • Generates a variety of approaches to problem solving including and new and novel ideas.
  • Inspires others with their vision and sense of purpose

You Also Have:
  • Education – Graduation in any stream

As The Trainee – Digital Risk management, You Will:

  • Review and resolve high volumes of orders using fraud solution tools, payment systems and other appropriate data sources.
  • Organize and prioritize queue workflow.
  • Monitor account activity to ensure customers are in compliance with Gilt's payment policies and other terms of service.
  • Build and maintain effective working relationships across the team and departments as necessary.
  • Provide daily phone cover to support customer follow up requests.
  • Interpret policy, identify gaps, and recommend changes to improve OM processes.
  • Ensuring all payment disputes are dealt within timelines ensuring all efforts are made in the revenue recovery process.
  • Produce reporting on fraud and chargeback trends
  • Deliver on the SLAs defined – including Productivity, Quality
Your Life and Career at HBC:
  • Be part of a world-class team work with an adventurous spirit think and act like an owner-operator!
  • Exposure to rewarding career advancement opportunities from IT to Human Resources, Merchandising to Finance. 
  • A culture that promotes a healthy, fulfilling work/life balance

Job Qualifications

Thank you for your interest with HBC. We look forward to reviewing your application.

HBC provides equal employment opportunities (EEO) to all employees and applicants for employment.