Job Details

Associate, Vendor Relations


Date Opened: 07/21/2022

Job Type:

Job Number: 220003N5

Job Description

What This Position Is All About:
The Vendor Relations team supports the management of resolving Accounts Payable related queries received
through email / phone from vendors and internal partners such as merchants, the Finance Shared Services team in
North America and other business groups. The position provides leadership and direction to a team of associates
involved in day-to-day resolution of queries, besides providing insights about team and business performance,
proactively addressing situations, creating a good rapport with business partners and a positive approach towards
constant improvement. The position will report to the Team Leader – Vendor Relations.


As the Associate, Vendor Relations, you will:
? Work with various business partners via meetings/VCR to resolve issues, provide clarification on process and
agree new ways of working
? Intensive problem solving role, queries to be worked to conclusion; a high degree of judgment and decision
making to ensure payment and charging accurately
? Ensuring accurate & timely accounting postings and timely reconciliation in order to protect company profit


Job Qualifications

Who You Are:
? Very good written and verbal communication to handle customers and suppliers from North America
? Strong expertise in handling customer queries (email / phone) – Accounts Payable related query handling
? To manage business and supplier queries, providing advice, support and feedback clarification on process and
agree new ways of working
? Ability to handle escalated issues in a composed, yet result-oriented manner
? Demonstrating accountability and being committed to the work