Job Details

Lead Salesforce Developer

Location: BANGALORE,  KARNATAKA

Date Opened: 09/02/2022

Job Type:

Job Number: 220004I9

Job Description

 

Lead Developer, Salesforce

Who We Are:

Saks is a world-renowned luxury ecommerce destination. The company’s unique approach combines a focus on the digital customer experience with a strong connection to a network of extraordinary stores that extends that seamless experience into the real world.

On its website and app, Saks offers an unparalleled selection of curated merchandise across fashion for women and men, beauty, jewelry, home décor and more. In addition to the shopping experience, customers come to Saks for inspiring editorial content, access to digital stylists, lifestyle experiences and other world-class services. The company is currently in the midst of a dramatic expansion, driven by significant enhancements to its platforms and offerings, with the goal of becoming the preeminent destination for luxury internationally.

Role Summary:

This full-time Salesforce Developer will be at the center of supporting Saks Contact Center agents and pivotal in the support and development of the key platform that they use and our number one priority of ensuring our clients receive an excellent customer experience with every interaction they have with us. The team members in this position will need to be analytical and organized in their thought process, with the ability to work across internal departments and vendor partners alike.

As the Salesforce Developer, you will be responsible for proactively supporting the configuration of our Salesforce Service Cloud instance, coding new features, and analyzing requirements. You will also become a vital participant in the roadmap decision-making process for future enhancements and releases, representing the agent and their experience in key discussions/decisions.

Key Qualifications:

  • Bachelor's degree in Computer Science, Business Administration or equivalent training/experience
  • 4+ years of experience in software development in the Salesforce Service Cloud platform and Salesforce Apex Development
  • Hands on experience on Apex Classes, Apex trigger, Salesforce Lightning is a must
  • Must have Salesforce.com Certifications - Platform Developer 1
  • 3+ years of supporting experience of enterprise systems including CRM, SFA, or ERP
  • 3+ years of experience in agile software development, with a focus on systems architecture, interoperability, and data integrity
  • Contact Center experience is a plus
  • Proven technical acumen to translate business requirements into functional design
  • Ability to listen carefully, fully understanding requirements and pain points and apply strong analytical skills to the problem solving efforts
  • Ability to think critically and manage competing priorities and balance multiple projects in a dynamic, fast-paced environment
  • Exposure to Salesforce.com configuration and customer development
  • Understanding of XML, SQL, and enterprise application integration is preferred
  • CXone IVR / Amazon Lex / Amazon Connect will be plus
  • Produce and execute comprehensive test plans (Unit Test, Integration Test, Performance Testing, Security Scans)
  • Hands on Production Support / Application / Infrastructure
  • Automated testing frameworks and TDD
  • Must be fully vaccinated against COVID-19 and, if hired, present proof of vaccination prior to beginning employment.

Role Description:

Workforce and Platform Optimization

  • Support new and existing Salesforce user base with questions and issues across Service Cloud
  • Work with internal customers to gather requirements and implement configuration changes including definition of workflow and approval processes and customer object implementation
  • Document system configuration and development processes.
  • Keep abreast of Salesforce releases (3x a year), features and best practices. Make recommendations to management regarding implementation and change management
  • Ability to update Case Types, Categories and Process Builder functionalities
  • Perform quality assurance testing as needed

Salesforce Enhancements

  • Write code to develop new feature and support production issues
  • Conduct unit tests on application code
  • Map out current state of processes and help to advise on future state experience for agents
  • Partner with Product Owner, Technology and Implementation teams to align on business requirements and timelines for future enhancements
  • Capable of developing and sustaining a lightning flow
  • Expertise with Aura and Lightning Web Components
  • Capable of developing proofs of concept for new custom components and features
  • Extensive experience in aligning  custom code for the service console org
  • Assist in the development of agile sprints that align to the enhancements list with internal stakeholders, ensuring proper representation of the agent experience in the discussion of enhancement releases
  • Developed List Views, Reports, Dashboards to help contact center operations team manage against their KPIs and deliverables within Service Cloud
  • Adjusting existing reports based on evolving business needs
  • Partner with Contact Center Data Team to develop / improve the reporting models that feed automation and dashboards for daily, weekly, monthly and quarterly reporting
  • Effectively manage interactions with stakeholders including setting expectations, holding meetings and ongoing project updates leveraging strong program and project management skills (including detail-oriented, ability to organize, plan and execute while leading cross functional teams)

Your Life and Career at Saks:

  • Exposure to rewarding career advancement opportunities
  • A culture that promotes a healthy, fulfilling work/life balance
  • Benefits package for all eligible full-time employees (including medical, vision and dental).
  • An amazing employee discount

 

 

  

 

Job Qualifications

Thank you for your interest with Saks. We look forward to reviewing your application.

 

HBC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, HBC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

 

HBC welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.