Job Details

Assistant Manager, Sales Audit


Date Opened: 11/24/2022

Job Type:

Job Number: 220005VO

Job Description

Company Introduction: Company is one of the fastest-growing retailers in the world. Saks Off 5th, formerly Saks Fifth Avenue Off 5th, is an American off-price department store chain founded in 1990, and a subsidiary of the luxury department store chain Saks Fifth Avenue. Since 2013, both Saks Off 5th and Saks Fifth Avenue have been owned by the Hudson's Bay Company (HBC). At HBC we are a company of adventurers who explore uncharted territory, challenge convention, and work with imagination and fun.

Location: HBC India, Bangalore


Reporting Relationships: The Assistant Manager- Sales Audit is a leadership role within the, Finance & Accounting team reporting to the Manager, Finance Operations.


Major Responsibilities

Asst. Manager – Sales Audit is responsible for all aspects of service delivery by the Saksoff5th in support of the company’s processes. This role must demonstrate a high degree of customer orientation to meet the needs of internal “customers/business partners”. This individual will be responsible for the effective management of the team and will provide oversight over the Sales Audit, and Customer Refund processing activities performed by including exception handling, Processing of eCOM adjustments, Receivables, and identifying un-settled transactions from banks.


Primary role & responsibilities include:


  • Oversee team responsible for daily, and monthly sales audit activities in a timely manner and in full compliance with policies and procedures
  • Ensure adherence to policies, internal control/audit requirements, and service standards
  • Achieve daily processing targets
  • Analyze and research all discrepancies/exceptions in the process
  • Consistently monitor key performance parameters of the process and identify and implement new ways to improve the quality of work.
  • Work with the global team to resolve issues impacting customer satisfaction, refunds, and also related to revenue accounting.
  • Provide reporting – daily, weekly, monthly, and on-demand to the top management.
  • Oversee the research of leased sales, commission sales, and other departmental sales issues and communicate findings to internal management
  • Research escalated issues coming from DC, call centers, Loss Prevention, and global team
  • Manage resources to support Sales Audit activities including:
  • Exception handling (missing, reject, offline)
  • Process eCOM adjustments, Balance DC sales, cash settlement
  • Sales Clearing, Cash Clearing, and Accounts Reconciliations     
  • Reconcile unmatched credit/debit and gift card transactions
  • Reviewing reconciliations and monthly journal entries


Manage resources to support chargeback activities


  • Co-ordinate to reduce the chargebacks volumes
  • Quality check / Internal audit
  • Collaborate with internal stakeholders to highlight customer issues, and duplicate refunds.
  • Work towards reducing the volumes by educating the teams on best practices
  • Assist management to upgrade systems to overcome from the production issues.
  • Support efforts in building a high-performing team and implement strategies to retain talent
  • Trains, coaches, mentors and directs the work of direct reports


Personal Characteristics:

The successful candidate must be a proactive self-starter with a dynamic and resilient nature able to work and lead in a fast-paced environment. He/she will possess excellent communication and interpersonal skills in order to engage with stakeholders across the business and provide critical input to business teams. This individual will have a demonstrated ability to manage multiple priorities with strict adherence to deadlines.

Professional Qualifications


  • Strong financial aptitude with a minimum of 8 years of work experience with MNCs/GICs, with a preference for the Retail industry, focused on Sales Audit / Bank Card functions
  • Minimum 5 years of supervisory / people management experience
  • Experience in workday/Oracle Fusion Preferred and Sales Audit systems preferred.
  • Strong proficiency in Microsoft Office suite (Word, PowerPoint, Excel)
  • Six Sigma certification or equivalent process improvement methodology (Black belt preferred)
  • Demonstrated expertise in the design and implementation of financial processes and technology
  • Demonstrated success managing and directing multi-functional business units


Educational Credentials

B. Com (Mandatory) or MBA Finance (preferred)


Office Hours:

This role will be expected to work a “North American” shift pattern, approximately 4:00 PM – 1:00 AM IST, and needs to be flexible as per business requirement

Job Qualifications

"We believe that our differences not only make us stronger, but also guide our evolution and future growth. All associates are expected to create an inclusive environment free from harassment, discrimination, and bullying.Together, we celebrate, advocate for, and learn from our colleagues, customers and communities to create the best environment to shop and work for all."