Role Profile

Location: HBC India, Bangalore
Reporting Relationships: The Team Lead Sales Audit & Bank Card is a leadership role within the Saks Fifth Avenue - Finance & Accounting team reporting to the Senior Manager / Manager, Sales Audit & Bankcard

Major Responsibilities
The Team Lead – Sales Audit & Bank Card is responsible for all aspects of service delivery by the Saks
Fifth Avenue in support of the company’s processes. This role must demonstrate a high degree of customer orientation to meet the needs of internal “customers / business partners”. This individual will be responsible for the effective management of the team and will provide oversight over the Sales Audit and Bank Card processing activities performed by SFA including exception handling, Processing of POS adjustments, Cash balancing and  sales clearing.

Primary Role responsibilities include:

• Oversee team responsible for daily, monthly sales audit activities in a timely manner and in full compliance with policies and procedures
• Ensure adherence to policies, internal control / audit requirements, and service standards
• Achieve daily processing targets
• Analyze and research all discrepancies/exceptions in the process
• Consistently monitor key performance parameters of the process and identify and implement new ways to improve the quality of work as well as the means of working on processes
• Manage sales transaction backlog and expedite processing as required. Work with global team to resolve issues impacting sales audit processing
• Oversee the provision of information and analysis concerning POS terminal over/short issues, store associate training, associate POS errors, customer inquiries, liability reconciliations and policy revisions pertaining to sales procedures 
• Provide reporting – daily, weekly, monthly and on-demand.
• Oversee the security levels assigned to each associate to ensure the integrity of sales
• Oversee the research of leased sales, commission sales and other departmental sales issues and communicate findings to internal management
• Research escalated issues coming from stores, call centers, Loss Prevention and global team
• Manage resources to support Sales Audit activities including:
• Exception handling (missing, reject, offline)
• Process POS adjustments, Balance DC sales, cash settlement
• Analyze Unmatched Debit and Credit Card Transactions
• Sales Clearing, Cash Clearing and Accounts Reconciliations
• Investigate POS difference reports and Over/short
• Reconcile unmatched bank card and gift card transactions
• Prepare reconciliations and period end journal entries
• Manage resources to support Bank Card activities including:
• Improving overall chargeback reversal rate and reduce the chargebacks volumes
• Quality check / Internal audit
• Collaborate with internal stakeholders to highlight chargeback issues
• Work towards reducing the volumes by educating the teams on best practices
• Partner with the bank to understand the nuances of the chargeback process and implement best practices to improve the win rate
• Assist management in the upkeep of the systems
• Support effort in building a high performing team and implement strategies to retain talent
• Trains, coaches, mentors and directs the work of direct reports

Personal Characteristics
The successful candidate must be a proactive self-starter with a dynamic and resilient nature able to work and lead in a fast-paced environment. He/she will possess excellent communication and interpersonal skills in order to engage with stakeholders across the business and provide critical input to business teams. This individual will have a demonstrated ability to manage multiple priorities with strict adherence to deadlines.
 

Professional Qualifications

• Strong financial aptitude with minimum 8 years of work experience with MNCs/GICs, with preference to Retail industry focused on Sales Audit / Bank Card functions
• Minimum 5 years supervisory / people management experience
• Experience in Oracle ERP (Oracle Fusion Preferred) and Sales Audit systems, Aptos (Epicor) preferred
•  Strong proficiency in Microsoft office suite (Word, PowerPoint, Excel)
• Six Sigma certification or equivalent process improvement methodology (Black belt preferred)
• Demonstrated expertise in design and implementation of financial processes and technology
• Demonstrated success managing and directing multi-functional business units

Educational Credentials
B. Com (Mandatory) or MBA Finance (preferred)

Office Hours
This role will be expected to work a “North American” shift pattern, approximately 4PM – 2AM IST and needs to be flexible as per business requirement