Roles & Responsibilities
Responsible for generating various dashboards & reports for Defect Elimination team
Doing various analysis and share RCA for various metrics, interpreting data, analyzing results
using statistical techniques
Working in close coordination with US & India stakeholders, understanding their reporting
needs and provide the required data
Generating Presentations/ data/ reports for Weekly/ Monthly/ Quarterly reviews
Work on various report automation projects
Doing impact analysis and driving various analytics projects
Acquiring data from primary or secondary data sources and maintaining databases basis
business requirements
Work with management to prioritize business and information needs
Locate and define new process improvement opportunities
Desired Candidate Skills
Excellent Communication skills
Proven working experience as a Data Analyst or Business Data Analyst
Minimum 4 years’ experience of working in MIS Reporting of metrics like CPU, CSAT, Repeat
Calls, FCR etc.
Well versed with reporting in Ms Excel and writing SQL queries
Knowledge of TABLEAU and Power BI will be added advantage
Should be flexible with night shifts
Should be open for Domestic/ International travel as per organizational requirements
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