Job Details

Manager - Data Analyst


Date Opened: 03/01/2023

Job Type:

Job Number: 230000PP

Job Description

Roles & Responsibilities
 Responsible for generating various dashboards & reports for Defect Elimination team
 Doing various analysis and share RCA for various metrics, interpreting data, analyzing results
using statistical techniques
 Working in close coordination with US & India stakeholders, understanding their reporting
needs and provide the required data
 Generating Presentations/ data/ reports for Weekly/ Monthly/ Quarterly reviews
 Work on various report automation projects
 Doing impact analysis and driving various analytics projects
 Acquiring data from primary or secondary data sources and maintaining databases basis
business requirements
 Work with management to prioritize business and information needs
 Locate and define new process improvement opportunities

Desired Candidate Skills
 Excellent Communication skills
 Proven working experience as a Data Analyst or Business Data Analyst
 Minimum 4 years’ experience of working in MIS Reporting of metrics like CPU, CSAT, Repeat
Calls, FCR etc.
 Well versed with reporting in Ms Excel and writing SQL queries
 Knowledge of TABLEAU and Power BI will be added advantage
 Should be flexible with night shifts
 Should be open for Domestic/ International travel as per organizational requirements

Job Qualifications

"We believe that our differences not only make us stronger, but also guide our evolution and future growth. All associates are expected to create an inclusive environment free from harassment, discrimination, and bullying.Together, we celebrate, advocate for, and learn from our colleagues, customers and communities to create the best environment to shop and work for all."