Roles & Responsibilities
 Responsible for generating various dashboards & reports for Defect Elimination team
 Doing various analysis and share RCA for various metrics, interpreting data, analyzing results
using statistical techniques
 Working in close coordination with US & India stakeholders, understanding their reporting
needs and provide the required data
 Generating Presentations/ data/ reports for Weekly/ Monthly/ Quarterly reviews
 Work on various report automation projects
 Doing impact analysis and driving various analytics projects
 Acquiring data from primary or secondary data sources and maintaining databases basis
business requirements
 Work with management to prioritize business and information needs
 Locate and define new process improvement opportunities

Desired Candidate Skills
 Excellent Communication skills
 Proven working experience as a Data Analyst or Business Data Analyst
 Minimum 4 years’ experience of working in MIS Reporting of metrics like CPU, CSAT, Repeat
Calls, FCR etc.
 Well versed with reporting in Ms Excel and writing SQL queries
 Knowledge of TABLEAU and Power BI will be added advantage
 Should be flexible with night shifts
 Should be open for Domestic/ International travel as per organizational requirements