Job Details

Associate, Global Security Operation Centre


Date Opened: 05/04/2023

Job Type:

Job Number: 230001IW

Job Description

Associate – JD

Job Summary

To provide support to stores on security issues in accordance with prescribed policies and procedures. Reporting serious incidents to the store leadership & Retail security team. Liaising with Law Enforcement as and when we require support

I am responsible for;

Following our business code and always acting with integrity and due diligence

Understands business needs and Organization process

Efficiency to communicate with emergency services of North America & Canada at all times

Accurately report incidents according to the relevant crime types with Empathy towards colleagues

Confident individual by being able to make quick decisions at the right time without impacting the business

Ability to manage and drive the shift performance along with individual responsibilities 

Being knowledgeable and approached by team members for support during shifts

Strong email writing skills, quickly respond to the group leadership

Capability to prepare reporting mechanism and explore options to simplify operations

Monitoring live store cameras and provide advisory actions

Uses process expertise to solve complex issues by working with the relevant teams/colleagues/vendors etc

Key People and teams I work within business

Store and Retail colleagues

External Vendors, facilitators (Avigilon, TYCO)

Retail Security team and other business support teams

Internal support teams like IT, Helpdesk etc.

Law enforcement agencies & Emergency services (PD, Fire rescue)


Basic knowledge of MS office (Excel, PPT, Gmail etc.)

Excellent written and verbal communication

Diverse and ability to multi-task

Possess analytical skills to plan the shift and mitigate from any undue vulnerability for operations

Strong decision making skill

Strong knowledge on security systems (Avigilon, Tyco, Access systems etc.)


Job Qualifications

Thank you for your interest with HBC. We look forward to reviewing your application.


HBC provides equal employment opportunities (EEO) to all employees and applicants for employment.