Job Details

Analyst, IT Administrator


Date Opened: 08/30/2023

Job Type:

Job Number: 2300039J

Job Description

Who We Are:
Saks is a world-renowned luxury ecommerce destination. The company’s unique approach combines a focus on the digital customer
experience with a strong connection to a network of extraordinary stores that extends that seamless experience into the real world.

On its website and app, Saks offers an unparalleled selection of curated merchandise across fashion for women and men, beauty,
jewelry, home décor and more. In addition to the shopping experience, customers come to Saks for inspiring editorial content, access to
digital stylists, lifestyle experiences and other world-class services. The company is currently in the midst of a dramatic expansion,
driven by significant enhancements to its platforms and offerings, with the goal of becoming the preeminent destination for luxury

Role Summary:

As an Analyst, IT Administrator, you will work with other members of our Infrastructure Operations teams to maintain the infrastructure and processes necessary to ensure that our customers have the best possible experience in the luxury e-commerce world. Your focus will be towards maintaining batch jobs for business continuity, contributing to incident response and resolution, and responding to developer and end user administrative tasks. You will work directly with development, quality assurance, and information security team members to analyze the technical landscape, and deliver solutions.

If you are passionate about solving problems in complex distributed systems, democratizing access to operational information, and enabling ownership over informational services, then we look forward to talking with you about the opportunities at Saks.

Role Description: 

  • Monitor and evaluate Saks web platform and integrations with back-end systems, respond to incidents, and improve systems to reduce outages and customer disruptions.
  • Collaborate with product management, software engineering, and QA teams to maintain high standards for availability and customer experience.
  • Manage and maintain routine business processes and continuity jobs and schedules to ensure day-to-day operations.
  • Manage, renew, and maintain TLS certificates for both external and internal systems.
  • Handle account access and development environment administration and their routine audits for internal users.
  • Develop and maintain Bash scripts for automating API transactions and basic data processing.
  • Handle tier 1 technical support requests for our internal ticketing system, utilizing strong customer service and communication skills.
  • Develop and maintain technical documentation and runbooks related to day-to-day responsibilities and alerts.
  • Participate in a tier 1 on-call responsibility driven by modern alerting tools, such as PagerDuty and Datadog.

Job Qualifications

Key Qualifications: 

  • 2+ years of experience in Systems Administration, or equivalent IT help desk experience.

  • Experience building scripts, tooling, and automation using programming languages such as Python, Ruby, or Bash.

  • Experience with implementing and using monitoring, alerting, and observability tools such as Datadog and PagerDuty.

  • Strong interpersonal and communication skills, both written and verbal.

  • Preferred: Working knowledge of IP networking, Internet protocols (HTTP, HTTPS), load balancers and high availability architecture.

  • Strongly desired: experience in the retail or fashion industries

Your Life and Career at Saks: 

  • Exposure to rewarding career advancement opportunities
  • A culture that promotes a healthy, fulfilling work/life balance 
  • Benefits package for all eligible full-time employees (including medical, vision and dental).


Thank you for your interest in Saks. We look forward to reviewing your application.


Saks provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability

Saks welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.